Question 1

What are the shipping methods?

Accepted Answer

• Carrier: We primarily ship via USPS to help keep your overall order more affordable, especially as matcha prices have increased significantly. If rates drop, we may switch to UPS. 	
		👉 Prefer UPS? Let us know via Instagram(https://www.instagram.com/matchakonbini)!
 • Processing Time: Orders are processed within 3–4 business days for items marked “In Stock.”
 • Shipping Costs: Rates are calculated at checkout based on your location and order size/weight.

Question 2

What is your return policy?

Accepted Answer

All sales are final,  we are unable to accept returns or exchanges.
If your order arrives damaged or defective, please contact us as soon as possible. We will do our best to resolve the issue promptly and fairly.

Question 3

I haven't Received My Order?

Accepted Answer

•  If your order has not arrived within the expected timeframe, we kindly recommend checking the tracking number provided in your confirmation email.
 • If you haven't received tracking details or require further assistance, please do not hesitate to contact us via email or Instagram. We will try our best to support you.

Question 4

Can I get information about the expiration date?

Accepted Answer

If you would like specific details regarding the expiration date of your products, please feel free to contact us directly. We will be happy to provide the products' information.

Question 5

Shipping Disclaimers

Accepted Answer

Once your order is handed off to the shipping carrier, they take full responsibility for delivery. While we carefully pack every item, we’re not liable for any lost, stolen, or damaged packages after they leave our hands.

If something goes wrong during transit, we're here to help—whether that means providing tracking info or helping you file a claim if your order arrives damaged or deformed.

If you'd like to add insurance to your shipment for extra peace of mind, just reach out to us before or right after checkout—we’re happy to help!

By placing an order, you acknowledge and accept this policy.

Get in touch with us for more information

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